Privacy Policy

At Scaler Solar, we believe that trust begins with transparency. This Privacy Policy explains how Scaler Solar, operated by VS Enterprises (“Scaler Solar”, “we”, “us” or “our”), collects, uses, stores and protects personal information through our website, solar enquiries, consultations and related communications. This policy applies to visitors of https://scalersolar.in and individuals who interact with us regarding our solar products and services. It should be read together with any additional privacy notices provided when you enter into a specific service or financing arrangement.

We collect information that you voluntarily provide to us and limited technical information generated when you use our website.

Contact information: Your name, mobile number and any email address you choose to provide. Customer information: Whether your enquiry relates to a residence, housing society or commercial property, and the relevant society or business name. Solar project information: Electricity bill range, energy requirements, system preferences, location or other technical details needed to prepare an estimate or assess a project. Consultation information: Details, documents, electricity bills, site photographs or other information you choose to share during a consultation or project assessment. Website and enquiry information: Pages visited before submitting an enquiry, campaign source, referral information, browser or device details, and technical information used for website operation and security. Communications: Questions, feedback and information shared through calls, messages, WhatsApp or other communication channels. We do not require sensitive financial documents or identity documents merely to browse our website or obtain an initial solar estimate. If additional documentation becomes necessary for a service, subsidy or financing process, we will explain the requirement separately.

We use personal information for specific business purposes connected with providing solar solutions and responding to customer requests. To respond to enquiries and provide information about our solar solutions. To prepare preliminary solar estimates, recommendations and project proposals. To arrange consultations, site surveys and project assessments. To communicate regarding installation, project execution and after-sales support. To assist with subsidy documentation, approvals or financing processes when requested and applicable. To maintain accurate enquiry, consultation and service records. To understand which website pages or campaigns generated enquiries and improve our customer experience. To maintain website security, prevent misuse and meet applicable legal obligations. We do not sell customer contact information to third parties. We do not use information submitted for a solar enquiry to send unrelated promotional messages without an appropriate basis or permission.

Our website provides solar estimation and calculation tools to help visitors better understand potential solar requirements, costs, savings and applicable benefits. Standalone calculators may be used without submitting personal contact information. If you choose to request an estimate, consultation or follow-up, the information you submit and relevant estimate details may be saved with your enquiry. Calculator outputs are indicative and depend on the assumptions, input information and applicable rules used by the tool. They are not a substitute for a detailed technical assessment or a confirmed commercial proposal.

When you submit an enquiry or request a consultation, our team may contact you by phone, WhatsApp, SMS or email, where relevant and available, to respond to your request and discuss solar-related services. These communications may include clarification of your requirements, project recommendations, proposals, appointment coordination and follow-up relating to your enquiry or service. We respect your communication preferences. If you no longer wish to receive enquiry follow-ups, you may inform our team through the contact details provided below. We will review and act on your request, subject to any necessary service, contractual or legal communications. Separate promotional campaigns or marketing communications will be handled in accordance with applicable consent and communication requirements.

Our website may use essential browser storage and technical mechanisms needed for website functionality, administrative authentication, security and enquiry processing. When you visit our website through a campaign or referral link, we may temporarily retain information such as the campaign source, referral page and landing page in your browser session. This helps us understand the origin of enquiries and improve our marketing effectiveness. At the time this policy is prepared, the website's analytics integration is not configured to transmit visitor events to third-party advertising analytics providers such as Google Analytics or Meta Pixel. If we introduce additional analytics, advertising cookies or similar tracking technologies, we will update our disclosures and implement any consent controls required by applicable law. You can manage cookies and browser storage through your browser settings. Restricting essential storage may affect certain website functions.

When We Share Information We may share information where reasonably necessary to provide a requested service, operate our business or comply with applicable law. This may include authorised Scaler Solar team members, our website hosting and database service providers, and installation or service partners involved in fulfilling a project. If you request assistance with financing, subsidies or approvals, relevant information may need to be shared with the appropriate lender, government portal, distribution utility or authorised service provider. We will explain such requirements as part of the relevant process. We may also disclose information where required by applicable law or a valid legal process. We do not sell personal information or provide customer contact lists to unrelated third parties for their independent marketing. Data Storage, Retention and Security We take reasonable organisational and technical precautions to protect personal information against unauthorised access, misuse, disclosure or alteration. Our website uses controlled server-side enquiry processing and role-based access to administrative information. We use service providers to support the secure operation of our website, database and associated systems. We retain information for as long as reasonably necessary to handle enquiries, provide requested services, maintain relevant business records, resolve disputes and satisfy applicable legal requirements. Information that is no longer required should be securely deleted or anonymised in accordance with our applicable retention procedures. No website or electronic storage system can guarantee absolute security. We periodically review appropriate measures to protect the information entrusted to us. Your Privacy Choices and Requests We respect your ability to make informed decisions about your personal information. Subject to applicable law, you may contact us to request information about personal data we hold, correct inaccurate details, update your contact preferences, withdraw consent where processing is based on consent, or request deletion of personal information that is no longer required. We may need to verify your identity before processing a request. Certain information may need to be retained where required for legal, contractual, security or legitimate recordkeeping purposes permitted by applicable law. To make a privacy request or raise a concern, use the contact details in the final section of this policy. Children's Privacy Our solar consultation and installation services are primarily intended for adults and authorised representatives of households, businesses and organisations. We do not knowingly seek personal information from children through our enquiry forms. If you believe a child has submitted personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action. Third-Party Websites and Services Our website may contain links to external platforms such as WhatsApp, social media services, maps, government websites or other relevant resources. When you choose to access those services, the respective third party may process information under its own privacy policy and terms. We encourage you to review those policies before sharing personal information. Updates to This Privacy Policy We may update this Privacy Policy when our services, website features, data practices or applicable legal requirements change. The revised policy will be made available on this page with an updated effective date. Where required by applicable law, we will provide additional notice or seek consent for material changes in how personal information is processed. Contact Us and Privacy Grievances If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns regarding your personal information, please contact: Scaler Solar Operated by: VS Enterprises Location: Coimbatore, Tamil Nadu, India Phone: +91 63795 33057 Email: scalersolar@gmail.com Registered or business address: 67, Veerakeralam Rd, Linganoor, Thirumurugan Nagar, Coimbatore, Tamil Nadu 641041 Privacy / Grievance Contact: Sarvesh Anand, Founder & Director We will review privacy-related requests and grievances and respond in accordance with applicable law.